We take the greatest of care to ensure the contents of your package are safe. All seasonings are mailed in a water resistant, tear proof, padded mailer. We are committed to our customer's satisfaction with our merchandise beyond the point of sale. Merchandise may be returned by mail within 10 days of purchase when accompanied by the following:
- original receipt
- the remaining unused portion of the seasoning
- packing slip
- all original packaging
Refunds will be processed based on the original form of payment.
While we are unable to process new orders via the return process, if you wish to replace the item, please place another order online.
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We're sorry, return shipping fees are not refundable. In the case of damaged items, please refer to damaged items section below.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Grand Diamond Seasoning Customer Service at firstname.lastname@example.org or 310-259-9665 and your call will be returned with 24 hours.